Information We Collect
Depending upon the activity you wish to carry out on the Site, the information provided to Us shall be identified either as mandatory or voluntary. An activity which requires information to be mandatorily provided shall not be engaged if You abstain from providing such information.
The Personal Information is collected from You in a voluntary fashion when You set up an Account with Us. Certain activities, such as placing a purchase order, require You to register on Our Site. The Personal Information referred to in this section shall apply to all orders not including Prescription Drugs (as defined under Section 5 below).
Your Personal Information will be kept confidential to the maximum possible extent and used to support Your relationship with Company, to notify You of the status of the orders You have placed, the time required in order to process you order, to clarify any discrepancies which may arise on Your placing of an order, and other related functions provided by Company.
By using this Site and the products and services provided on the Site, You agree and You also acknowledge that with respect to certain activities, the collection, transfer, storage and processing of Your information may be undertaken by trusted third party vendors or agents of Company such as credit card processors, web hosting providers, communication services, and web analytic providers etc.,, to help facilitate Us in providing certain functions.
Non-Personal Information: Non-Personal Information is any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, Our Site gathers some information automatically when You visit the URL of the Site and stores it in log files. When You use the Site and the services provided, We may collect certain information about Your computer to facilitate, evaluate and verify Your use of the Site, and the products and the services available on the Site. For example, We may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of Your computer. This information is generally collected in aggregate form, without identifying any user individually.
External Links / Advertisements
The Website may include hyperlinks or Advertisement to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us.
You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
Certain orders which You may wish to place on the Site, such as the purchase of medicines / drugs which require a prescription ("Prescription Drugs"), needs You to mandatorily upload onto the Site, a valid prescription obtained from a certified medical practitioner in accordance with the applicable laws ("Doctor"). Such an upload generates a Unique Prescription ID, which allows You the facility of placing further orders based on such a prescription, subject to Our Site’s Terms and Conditions. You agree and acknowledge that random calls shall be made by Us to the Doctor issuing such a prescription in order to confirm / verify an order placed by You. The choice to provide Us with Personal Information is always Yours. However, Your decision to withhold particular details may limit the products and services We are able to provide. If We are unable to accommodate Your request based on the information that has been provided, We may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
Confidentiality of your Prescription
We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.
Disclosure of your Information
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Sharing your Information
We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the rxlive.in Services, you consent to our collection and transfer of your information to our payment service partner websites.
Access to your Information
Your personally identifiable information can be accessed only on a need-to-know basis by certain rxlive.in employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
Changes to the T&C and Privary Policy
Disputes & Jurisdiction
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution mechanism.
Mediation: In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision.
Arbitration: In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Rajkot, Gujarat, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Rajkot.